East Algoma OPP – Warning about Current Major Rogers Wireless Scam

The East Algoma Ontario Provincial Police (OPP) warn of a current major Rogers wireless scam involves criminals calling customers about a fake phone upgrade, having a real device delivered to your home, and then tricking you into mailing it back to a fraudulent address.

How the Device Return Scam Works:

• Initial Call: The scammer will call you and they already have your real account details, so they sound real.
• The Offer: They offer a special loyalty deal, plan upgrade, or bundled discount.
• Action: They have you go onto the Rogers website and order a new device.
• Real Delivery: A real phone or tablet arrives at your home through your actual account.
• The Fake Return: The scammer calls back the next day. They claim a shipping mistake or wrong color was sent.
• The Theft: They email you a fake return shipping label. When you mail the device back, it goes to the criminal instead of Rogers, leaving you with the bill.

How to Protect Yourself:

• Hang Up: Never trust unsolicited callers who ask you to verify account details.
• Verify Directly: Call Rogers using the official phone number printed on your monthly bill, rather than a number a caller gives you.
• Reject Return Labels: Never use a shipping return label sent via an unexpected email or phone call.
• Review Guidelines: Check the official Rogers Fraud and Scams Guide for more security tips.
• Report Fraud: Contact the Canadian Anti-Fraud Centre if you lose money or data.

“Awareness is key when it comes to recognizing frauds and scams. There are so many types out there but the better educated the public are, the less chance they have to fall victim to these ruthless scammers. Don’t keep it a secret – talk to a friend, family member, neighbour, or police before making any decisions to send money to people you don’t know”, says OPP Community Engagement Officer Phil Young.

If you believe that someone is posing as a fraudster on the phone, just hang up. Also, you can report it through the Canadian Anti-Fraud Centre at 1-888-495-8501. If you are a victim of a fraud or scam, contact your local police agency.

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OPP

The Ontario Provincial Police (OPP) provide policing services throughout Ontario. Our officers are responsible for policing over one million square kilometres of land and waterways. They provide frontline policing services to more than 320 Ontario municipalities and patrol over 126,000 kilometres of provincial roadways.

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